Welcome, seekers of the macabre. Below you’ll find answers to the most common questions about our dark offerings, shipping rituals, and other mysterious matters. If your query remains in the shadows, don’t hesitate to contact our keepers.

Products & Collections

What types of dark treasures does Mortem Horror Shop offer?
We specialize in horror-themed essentials for those who embrace the darker aesthetic. Our collection includes:
  • Apparel & Costumes for your darkest transformations
  • Accessories including Backpacks, Bags, and Masks
  • Collectibles like Enamel Pins, Keychains, and Patches
  • Crypt Goods and other mysterious items
  • Home & Lifestyle pieces including Cups & Flasks
  • Pet Goods for your familiar’s dark style
Are your products officially licensed?
We carefully curate our collection from various dark artisans and manufacturers who share our passion for the macabre. While some items may be officially licensed, others represent unique interpretations of horror themes from independent creators.
Do you offer custom or made-to-order horror items?
Currently, we focus on our carefully selected catalog of ready-to-ship dark treasures. However, we occasionally release limited edition items for true collectors of the macabre. Follow our shadows to stay informed about special releases.

Ordering & Payment

What payment methods do you accept from the mortal realm?
We accept various forms of tribute to secure your dark fashion and horror collectibles:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed through secure, trusted gateways to protect your mystical financial information.
Is my payment information secure?
Absolutely. We use encrypted payment processing to ensure your dark transactions remain between you, us, and the shadows. We never store your complete payment details in our crypt.
Can I modify or cancel my order after placing it?
Once an order has been summoned from the depths of our catalog, our coven begins preparation immediately. If you need to modify or cancel your order, contact us within 12 hours at [email protected] and we’ll see what dark magic we can work.

Shipping & Delivery

How long does it take to process and ship my order?
After you’ve completed your dark ritual (placing an order), our coven requires 1-2 business days to carefully prepare your macabre merchandise for its journey to you.
What shipping options are available for my dark deliveries?
We offer two paths for your treasures to reach your doorstep:
  • Standard Shipping – The Quickened Path ($12.95)
    • Carriers: DHL or FedEx
    • Delivery Time: 10-15 business days after shipping
    • Perfect for when the call of the crypt cannot be ignored
  • Free Shipping – The Patient Journey (Free on orders over $50)
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipping
    • For patient collectors building their horror empire piece by piece
Do you ship to all realms internationally?
We spread darkness worldwide, delivering our horror-themed apparel, accessories, and collectibles across the globe. However, please note that some remote locations and certain areas in Asia may be beyond our current reach—even darkness has its boundaries.
How can I track my package’s mysterious journey?
Once your order begins its passage through the shipping realms, we’ll provide tracking information via email so you can follow your package’s path to your doorstep. The anticipation is part of the experience!
Are there additional costs for international shipments?
For international shipments crossing between realms, additional customs fees and import duties may apply—these are the tolls required by different kingdoms. These fees are the responsibility of the recipient and are not included in your order total.

Returns & Exchanges

What is your return policy for items that don’t meet dark expectations?
If any item fails to resonate with your dark aesthetic, you have 15 days from receipt to initiate its return to the shadows. The item must be unused, in its original packaging, and accompanied by the original receipt or order confirmation.
How do I initiate a return to the shadows?
Contact our keepers at [email protected] with your order details and the reason for the return. We’ll provide instructions for sending the item back to our crypt.
Are there items that cannot be returned?
For the safety of our community, certain intimate apparel, opened cosmetics, and personalized items may not be eligible for return. If you have questions about a specific item, contact us before purchasing.
How long does it take to process a refund?
Once we receive your returned item in acceptable condition, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your financial institution’s processing times.

Account & Privacy

Do I need to create an account to place an order?
While creating an account allows us to remember your dark preferences and makes future purchases more efficient, you can complete your order as a guest if you prefer to move through the shadows anonymously.
How is my personal information protected?
We guard your personal information as fiercely as we guard our crypt. Your data is used only for order processing and communication about your dark treasures. We never share your information with third parties for marketing purposes.
Note from the Crypt: Our delivery estimates are based on typical transit times but may be affected by factors beyond our control, including customs clearance, weather, and other mystical interferences. We appreciate your understanding as your dark treasures navigate their way to you.

Still Have Questions?

Our keepers are standing by to assist with your dark inquiries:

Email: [email protected]

Address: 9134 Brook Park Dr, Montgomery, US 36117

© 2025 Mortem Horror Shop. All rights reserved. All dark treasures carefully curated.

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